"Pause" Mailings vs. "System Only" Membership

In our day to day business, it’s often common to have too few leads, too many leads, or simply the need to turn up or turn off the marketing water spicket for a period of time.

This is called marketing! As real estate entrepreneurs, sometimes we need to turn off the marketing for a few days or weeks to allow our team to catch up on the leads. That’s usually a good problem to have. Sometime, we have a shortage of operating capital and waiting for a few deals to close before increasing the financial outflow again. Sometimes we need to adjust our marketing or sales strategy because something is not working… it could be the marketing or it could be the sales process. Either way, something is off and needs adjustment.

We all face opportunities and challenges everyday which actually is probably why we love this business.

The REIvault Team is dedicated to helping it’s members.

If you need to PAUSE your marketing campaigns, let us know. Either issue a Change Request by clicking here OR send an email to Support@REIvault.com. If sending an email, make sure to let the team know if you want ALL your Campaigns “Paused” or just specific Campaigns or possibly just your Campaigns generating seller and buyer leads and not all the follow up. There are a lot of behind the scenes systems, workflow automations and task assignment to adjust and get this right, so allow upto 48 hours (2 business days) for the “Pause” to be made. You’ll need to let the team know when to turn this back on so that we can adjust everything or rebuild your Sales & Marketing Plan for your review and approval. You’ll always receive a support ticket and a written confirmation from the REIvault support team when your mail has been paused.

If you were to hire someone on your staff full time or hire a full time VA (which you have with us, except the entire team for the cost of one VA), you wouldn’t ask them to take unpaid time off. When you “PAUSE” your marketing, all our systems, and processes and VAs processing leads are still happening behind the scenes. When you pause your marketing with REIvault, your membership with REIvault continues “Active” which means all other Membership fees and services continue besides pausing your marketing.

If you desire to downgrade to “System Only” membership level with REIvault, you can Click Here to do that. As a “System Only” REIvault Member, we’ll keep your phone numbers in place, however all your Marketing will be immediately stopped. The VA services will also be “Stopped.” You’ll also lose any potential “Semi-Exclusivity” to your marketing campaigns and Zip Codes. See “REIvault Exclusivity Policy” by Clicking Here. Allow upto 48 hours for these changes to take place. You can also email Support@REIvault.com and specifically request to “Downgrade Membership” to System Only. Due to the nature of our service and changes that need to be made, you can downgrade to “System Only” at anytime as often as you’d like, however for a minimum of 60 Days at a time. We do encourage you to schedule a Formal Account Review first so that we can fully understand what the exact issues are and if there are any other suggestions that we might make. The REIvault Team is dedicated to it’s members and to your success. This is serious business to me and my staff. If there are issues we want to know.

I put this website together to provide more details on the PAUSE vs. System Only membership. Please determine which path works best for you and always email questions or feedback to Support@REIvault.com or issue a “Change Request” on “The Vault” at at http://Members.REIvault.com

  • "Pause" Mailing vs. Downgrading Membership to "System Only"
    • REIvault Membership will remain "Active" unless Downgraded to "System Only" or "Cancelled" per the Terms of Service and the signed EULA (Agreement) - End User License Agreement
    • "Pausing" any Mail Campaigns requires the REIvault Member to issue a "Change Request" or send an email to Support@REIvault.com in writing. A Support Ticket will be created and provided to member upon any request and an email will be responded to by REIvault Support upon completion. Members should allow 48 Hours (2 Business Days) for any "Pausing" of direct mail campaigns, per the Terms of Service and the signed EULA (Agreement) - End User License Agreement. The REIvault Support Team will alway attempt to respond faster, however there are a substantial number of moving parts behind the scenes.
    • There are absolutely no refunds on direct mail. REIvault works to guarantee the lowest cost mail to it's members and there are print costs, postage, and mailhouse fees. There will be no refunds, so advanced notice is critical to ensure any mailings are paused. Per the Terms of Service, everything we do will be in writing via a Support Ticket to ensure the highest quality of service and to reduce errors. Remember, we are extension of your team and not a vendor. Please be as clear in your Change Request and emails to Support@REIvault.com especially when dealing with direct mail and Upgrading or Downgrading membership. We have built processes to escalate these and know time is of the essence. We're here to help.
    • If sending an email to Support@REIvault.com "Pausing" your mailings, please make sure to be clear in the email and specify if you want ALL your mailings paused, just specific Campaigns paused, or only your Seller and/or Buyer lead generation campaigns and not follow up. If in doubt, our team will either respond back or pause ALL your mailings. Please provide the date you'd like to start back up your mail or mention"indefinitely." Be as clear as possible.
    • If you are downgrading your REIvault Membership to "System Only", please do so Here or email Support@REIvault.com with the words "Please downgrade to System Only". Please NOTE, that ALL charges related to ALL mailings, VA Lead Processing, and Add-Ons will be stopped. Any semi-exclusivity with your Campaigns and Zip Codes will be removed and made available for other members. Due to the nature of our service, "System Only" REIvault Members will need to stay "System Only" for a minimum of 60 Days. When ready to reactivate, please email Support@REIvault.com. Please allow upto 48 hours (2 Business Days) for REIvault Support to downgrade your service. Please expect 7 business days to reactivate and begin your marketing once "Active" again.
    • If you have downgraded your REIvault Membership to "System Only", the relevant monthly fees will be reflected automatically on your next regular billing cycle. For example, if you request to change your REIvault Membership to "System Only" on the 18th day of your billing cycle, we will downgrade your Membership and you will be automatically charged any fees for "System Only" beginning on the 30th day ("the next regular billing cycle") and then every 30 days thereafter until you Request to Change your Membership back to "Active" or "Cancelled".